MultiChoice is set to enter into a 60-day consultation process with 2194 employees of the company regarding possible retrenchments, this is coming as the organization sets to retrench 2000 staff in a bid to reposition itself.

According to eNCA, CEO Calvo Mawela  “This has not been an easy decision to make but, in a business driven by advancing technologies, we must continue to drive efficiencies yet be agile enough to adapt to evolving customer needs to ensure that we remain relevant, competitive and sustainable”.

“We must act decisively to align to the change in customer behaviour and competition from OTT services because if we don’t reposition now, we run the risk of being completely misaligned and we put everyone’s jobs at risk.”

It is clearly evident that more people are using self-service and digital technologies to interact with the company now.

A recent survey discovered that about 70% of their customers now prefer to use an e-channel. Stiffer competition from other OTT and the advancement in technologies which now makes access to premium contents over mobile devices cheaper and easier are also major concern.

The company says it will be offering voluntary severance packages and support as well as continuing to pay benefits like bursaries.